Version 2026-10-16. By signing up for and using AtoZ Voice Solutions (the “Service”), you agree to the following terms.
AtoZ Voice Solutions is a set of independent products for your business phones — including voicemail to text (we receive your phone system's voicemail notification emails, transcribe the audio and deliver the text to the designated recipient), business texting, AI call answering, appointment scheduling, file transcription and hosted phone-system backup. You choose which products to use; each can be used on its own. Availability targets 99.5% uptime; the Service is provided “as is” without warranty of transcription or AI accuracy.
Access requires authentication — email and password, a one-time magic link, or Microsoft Entra SSO with multi-factor authentication. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account and users.
Voicemail audio and transcription text are treated as personal data (PII). As between the parties, you are the controller/business for this data and we act as your service provider/processor, processing it only to provide the Service and on your instructions under these Terms. Audio and transcriptions are retained per the configurable retention policy and then purged. We do not sell or share personal data, and we do not use it for advertising. You and your end users may exercise access and deletion rights under applicable privacy laws (including the CCPA/CPRA and comparable U.S. state laws); a deletion request (CCPA right to erasure) is actioned within 45 days. A Data Processing Addendum (DPA) is available on request.
Data is encrypted in transit (TLS 1.3) and at rest. Access is governed by role-based permissions and all significant actions are recorded in an audit log for SOC 2 evidence. In the event of a confirmed personal-data breach affecting your data, we will notify you without undue delay as required by applicable law.
A valid payment card is required to activate the Service. Your account is active as soon as you sign up — there is no free trial. Billing begins on your signup date, and your first invoice is prorated to that date (see Billing below).
The Service is billed monthly in arrears using the card on file: at the start of each month you are invoiced for the prior month's service, and your first invoice is prorated from your signup date. Each product is billed separately, only while it is turned on, at the price shown in your portal's Products page — you are not required to buy any particular product. Voicemail to text is billed per block of up to five active extensions (deactivated extensions are not billed); business texting is billed per block of users; file transcription by the megabytes uploaded; and other products at their listed monthly or usage rates. Products marked Beta are not charged while in beta. Fees may be updated with notice. Turning a product on or off, or adding or removing extensions, users or numbers, takes effect on your next monthly invoice; changes are not charged mid-cycle.
You may cancel anytime from your portal; your products stop immediately. On cancellation we issue one final invoice, in arrears, for the last completed month of service; the current partial month is not charged. Because the Service is billed only for usage already provided, fees are non-refundable; any goodwill exceptions are at our sole discretion.
You will only connect mailboxes and submit audio for which you are authorized. You represent and warrant that you have obtained all consents and given all notices required to record, forward, store, and transcribe that audio, including compliance with federal and state wiretapping and all-party-consent laws (for example California, Florida, Illinois, Pennsylvania, Washington, Massachusetts, and Maryland). Obtaining any required consent from callers or other parties is solely your responsibility, and you will not use the Service to capture live conversations without lawful consent.
The Service is not HIPAA-compliant by default. You must not transmit Protected Health Information (PHI) through the Service unless you have first executed a Business Associate Agreement (BAA) with us; a BAA is available to eligible healthcare customers on request. Absent a signed BAA, you represent that the content you submit does not contain PHI.
The Service performs speech-to-text transcription only; it does not create voiceprints or perform biometric identification of any speaker. You will not use the Service to collect, capture, or generate biometric identifiers or information (for example under the Illinois Biometric Information Privacy Act, the Texas CUBI Act, or Washington law).
Either party may terminate with notice. On termination, your data is purged per the retention schedule; audit records are retained as required for compliance. Outstanding fees for service already provided remain payable per Section 7.
To the maximum extent permitted by law, the Service provider is not liable for indirect or consequential damages, including any missed or inaccurate voicemail transcription.
This is a template summary for onboarding and does not constitute legal advice; a signed master services agreement governs the commercial relationship.